The way the system should work is very simple. After checkout, you should return to a page with secure live links to your files. You can click on those and download right away. You should also receive an email with those same live links, if you’d like to wait and download them at your leisure.
The links are good for 48 hours. Should you miss your window to download, no worries. You can request a new link be sent to you from here: Request for Link.
You click on the link, and a download window should open with a link to a zip file that contains your book’s title. You click on that link, download the file, unzip it and load the appropriate file onto your reader of choice. The later Windows OS (XP, 7) contain inbuilt compression utilities, or you can find lovely free ones online like 7-zip or jZip.
Computers being computers, sometimes it doesn’t work that way. But don’t worry! We’ll always make sure you get your file, get it unzipped and .
Troubleshooting:
A) If the link tries to download something called “download.php” rather than a file with the book title something is wrong. If that happens, please try two things:
- Make sure your email program has accessed the entire link and not just part of it.
- If the link ends in %3D, or %3D%3d, try deleting first one then both of those %3Ds. We have yet to figure out why those aren’t necessary and why they sometimes cause problems, but the fact is, sometimes this works. What can we say? It’s a computer.
- If none of these suggestions work, Contact Us and we’ll make sure you get your file!
B) Look in your spam filter. Be sure you have authors [@ symbol] closed-circle [dot] net listed as a ‘friendly’ in your spamblocker. Excuse the odd notation. Anti-spam measure.
C) try a re-download: a download link is active for 24 hours. If you’ve passed that 24 hour mark, the link won’t work. At the point, just Contact Us.
D) Make sure your email program is using the entire link. The secure links are crazy-long. They should start with http: and end with a long string of letters. You might have to cut and paste that entire link into your browser.
E) Never hesitate to write to us: Reach us at: authors(at symbol)closed-circle(dot)net in event of any download troubles or trouble with the site. We will fix it!
Our PO box:
Closed Circle
POB 18656
Spokane WA 99228.
NOTE: IT HAS COME TO OUR ATTENTION THAT EUROPEAN PAYPAL ALLOWS A MAXIMUM OF 10 CREDIT CARD TRANSACTIONS PER CREDIT CARD (IF YOU HAVE NO PAYPAL ACCOUNT), AND THEN YOU HAVE TO USE A NEW CREDIT CARD. BUMMER! WE WILL ACCEPT INTERNATIONAL MONEY ORDERS MADE OUT TO THE WRITER—NOT TO CLOSED CIRCLE, WHICH HAS NO BANK ACCOUNT!!!—AND INCLUDE YOUR E-MAIL ADDY IF YOU ARE NOT A REGISTERED BLOG MEMBER—SO WE CAN SEND YOU THAT DOWNLOAD LINK.
IF YOU ARE A REGULAR ON OUR BLOGS [LINKS AVAILABLE UNDER THE AUTHORS, IN THE MENUS] AND WE KNOW YOU, JUST E-MAIL US THAT YOU’RE SENDING US A MONEY ORDER AND WE’LL SHORTCUT THE PROCESS AND GIVE YOU YOUR DOWNLOAD LINK BY RETURN E-MAIL.